FAQ's

For appointments, simply click here to request an appointment or by calling our reception on (03) 9654 9135 during our clinic business hours from Monday- Friday 9am - 5pm AEST.

We ask you to please attend our clinic 5-10 minutes prior to your appointment time to complete the required paperwork in order for our doctors to run on time.

Yes, there is street parking available in surrounding areas subject to Melbourne City Council parking regulations.

We will do our best to see all patients as close to their appointment time as possible, however, emergencies are given first priority.

If you are unable to make it to your appointment, please call and inform us on (03) 9654 9135. A cancellation fee may apply.

If you want an insurance medical, Centrelink forms, review of a complex health problem, counselling for emotional difficulties, or a second opinion, please book for a longer appointment so that your problem will get the attention it desires. Please bring relevant letters and test results from other doctors. Some of these services are not claimable from Medicare and attract a fee.

Please head over to our New Patient Registration form and fill in your details before your scheduled appointment.

Our practice has a computerised recall and reminder system that complies with current RACGP standards. Please make an appointment 2-3 days after your tests are completed to discuss your results with the doctor.

Your medical record is a confidential document. It is a policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised staff members. A more detailed privacy policy is available at reception.

Although most problems are best dealt with in consultation, a doctor will always be available during normal surgery hours for emergency advice. Our staff are experienced in helping you decide whether the matter requires an appointment, a return phone call from the practice or in an emergency dial 000.

Our practice is registered with the Translation and Interpreters Service. If you require interpreting services please advise the receptionist.

If you are unhappy with any aspect of the care you receive from this practice we are keen to know about it. Feel free to talk to your doctor or receptionist about any problems you have. We believe that problems are best dealt with within the practice but if still dissatisfied you may contact the Health Service Commissioner. Toll Free: 1800 136 066.

Our doctors will make home visits if absolutely necessary for clinic patients who cannot attend the clinic.

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